Operational Resilience

Maturing your Self-Assessment to meet Regulatory Expectations

Payment firms and their boards are increasingly being challenged on thematic findings, including superficial impact tolerance metrics, a lack of scenario testing evidence, narrow cyber risk assumptions and incomplete resource mapping. Lumiel helps calibrate and build resilient operational control environments tailored specifically for banks & FinTech.

Key requirements and how Lumiel supports your regulatory compliance

Important Business Services

Focused on the customer perspective, we help you define, scope and validate your IBS, including the factors considered in their identification.

Impact Tolerances

Diving deeper than just standard time-based metrics, we help you define, assess and quantify intolerable harm to accurately calibrate your impact tolerances.

Resource Mapping

Support with end-to-end resource mapping across all five pillars and embedding proactive vulnerability assessments to eliminate operational blind spots.

Scenario Testing Including Cyber

We design, challenge and validate severe but plausible scenarios, integrating realistic cyber risk assessments to harden any weaknesses.

Self-Assessment

We support with remediation strategies, transforming continuous testing insights and lessons learned into actionable, firm-wide operational upgrades.

Governance & Communications

Qualifying your governance arrangements including formal approvals and validating the completeness of your internal and external communication strategies.

Are your impact tolerances calibrated to real customer harm and tested against severe-but-plausible scenarios? Evaluate your framework against the FCA's March 2026 supervisory feedback and SYSC 15A.

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Key Regulatory Sources

FCA Policy Statement