Privacy and Cookies Policy

• To operate the Lumiel AI Agent: To process your real-time search queries and fetch corresponding dynamic regulatory data via the third-party FCA API.
• To enforce fair use: Your IP address is used to count how many questions you have asked in the last 7 days, so that the agent can apply its 3-question limit.
• To improve the Lumiel AI Agent: We review the questions visitors ask (in aggregate, without answers) to understand demand patterns and improve the topics the agent covers.
• Model Training Exclusion: We strictly do not use personal data or corporate search queries entered into the Lumiel AI Agent to train, optimize, or fine-tune our underlying AI models.
• Website Improvement: To ensure that content from our site is presented in the most effective manner for you and your device.
• Legal Basis for Processing: We process this data based on our legitimate interests in providing informational tools to businesses, in protecting the service from abuse, and where necessary, to fulfill an interactive service request initiated by you.

• Question Logs: The text of questions asked of the Lumiel AI Agent, together with the originating IP address and timestamp, is retained for up to 12 months for fair-use enforcement and aggregate analytics, after which it is purged. The AI's answers are not stored at any point.
• Security Infrastructure: All data transmitted to and from our website, including Lumiel AI Agent interactions and API calls, is encrypted in transit using Secure Sockets Layer (SSL/TLS) technology.

We do not sell, rent, or distribute your personal data to third parties. We may disclose your personal information to third parties only in the following circumstances:

• To cloud infrastructure and software hosting providers, and, where engaged, vetted delivery partners assisting on specific advisory engagements, under strict confidentiality and data processing agreements.
• Cloudflare Turnstile (bot protection): We use Cloudflare Turnstile on the Lumiel AI Agent and contact forms to prevent automated abuse and keep the tools available to genuine users. Turnstile runs invisibly in the background and may process limited technical signals for the sole purpose of distinguishing humans from bots. This processing is not used for advertising. See the Cloudflare Turnstile Privacy Addendum.
• If we are under a duty to disclose or share your personal data to comply with any legal or regulatory obligation.

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct inaccurate data.
• The right to erasure ("Right to be forgotten"): You can request that we delete your data.
• The right to restrict or object to processing: You can object to us processing your data under certain conditions.

To exercise any of these rights, please contact us at our registered business address or via our website contact channels.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a smooth experience when you browse our website and allows us to improve our site.

What are Cookies?

Cookies are small text files stored on your browser or the hard drive of your computer or mobile device when you visit a webpage.

The Cookies We Use

We limit our use of cookies to ensure maximum user privacy. We use the following categories of cookies:

• Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable secure connections or manage your active session with the Lumiel AI Agent.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works (e.g., ensuring users easily find what they are looking for).

Managing Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site or use the Lumiel AI Agent.

Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

To execute your individual data rights under UK GDPR, or to submit questions regarding our data management infrastructure, please communicate directly with our operations team via our Contact options, or via email.

Corporate Entity: Lumiel Ltd

Registered Office Address: 124 City Road, London, EC1V 2NX

Lumiel Ltd is officially registered as a data controller with the UK Information Commissioner's Office (ICO). Our ICO registration number is ZC152019.